WordPress support

Too many wordpress plugin updates? Repeated bugs? We’ll take care of the maintenance of your Wordpress site. You’ll have support and monitoring tools at your disposal.

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Support WordPress

Personalized care

If your business is unique, so is your website. That's why our support is tailored and personalized. We know our customers and the sites we manage.

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Personalized care

If your business is unique, so is your website. That’s why our support is tailored and personalized. We know our customers and the sites we manage.

Support tools

In order to better manage your requests, you will have follow-up tools at your disposal:

  • Ticket management
  • Videoconferencing
  • Document manager

Each tool will help you organize and classify your requests to avoid any loss of information.

Online store

If you have an online store, you regularly have to make changes to your site: products, shipping costs, promotions, stocks, etc. You can use the support service to help you optimize your time.

You can use our support service to help you make the most of your time. You won’t have to worry about how to improve your conversion rate.

Wordpress updates

It’s not uncommon to find more than 10 plugins on Wordpress sites, and that’s not counting the themes. Updates are released almost every day!

Security patches, new features, we apply updates and fix bugs. We’ll keep you informed of updates to your site.

Levels of support

We have 3 levels of support to adjust our rates to your needs. An e-commerce site doesn’t have the same requirements as a showcase site. Likewise, your sensitivity to Wordpress will not generate the same support needs.

The type of Wordpress support will also depend on the package you choose.

Follow-up and advice

Since we visit your site regularly, we can detect any changes that need to be made. Plugins and settings change regularly, and configuration modifications are often necessary.

We bring you our knowledge of the Wordpress eco-system.

Support for showcase and e-commerce sites

Our Wordpress and Woocommerce maintenance packages

/ Month

Basic maintenance

/ Mois

Advanced maintenance

/ Mois

Premium maintenance

  • Description
  • Updates and reporting
  • Support mensuel
  • Woocommerce support
  • Ticketing support
  • Email support
  • Telephone support
  • Remote automated backups (10GB)
  • Bug fixes
  • Monitoring performances / disponibilité
Solution idéale pour les sites wordpress de type “vitrine”. You choose peace of mind.
30 min
Savoir plus
For busy e-commerce sites and blogs. You choose security.
1 hour
Savoir plus
You need daily help with your site. You choose support.
1h 30min
Savoir plus
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Website hacked?

Wordpress site cleaning

Has your site been hacked and you don’t have a backup? Or do you have backups but the problem keeps coming back? This is normal. In general, you need to thoroughly clean up a site before restarting it, otherwise the flaw will come back.

As Wordpress is the No. 1 site builder, it is logically the most attacked.

Wordpress verification

First, we’ll check your Wordpress installation. Core” files and database to determine whether the core files are healthy.

Theme and plugins

The next step is to check your themes and plugins. If a vulnerability has been found in obsolete plugins, you’ll need to clean it up to prevent a hack from being installed again.

Wordpress protection

If your site doesn’t have one, we’ll add and configure a security plugin to deal with Wordpress vulnerabilities. XML-RPC and wp-admin aren’t always our allies.

Frequently asked questions

What is the purpose of WordPress support?

intégré à mon site WordPress
There are automatic updates. Should I keep them?

While the automatic update function does exist, it’s still a source of potential problems. If an update occurs and “crashes” your site while you’re on vacation and/or weekend, you won’t be available to fix the problem for several days.

We therefore recommend that you update WordPress and its plugins manually rather than automatically.

When should I update my WordPress core and plugins?

Depending on the number of plugins on your site, you’ll probably have updates available at least every week (if not every day). Ideally, you should check whether these are security or feature updates.
Security updates on WordPress should be considered as soon as possible. Security vulnerabilities are discovered on a regular basis.

What does WordPress maintenance include?

We’re here to make managing your site as easy as possible. This includes :

  1. updating WordPress, its plugins and themes
  2. bug fixes if an update has caused instabilities or errors on your site
  3. Support to help you manage articles, products, modifications to your site, etc.
  4. Regular site backups: if necessary, we can go back if the incident has had too great an impact.

Don’t hesitate to contact us if you have any further questions!

Does maintenance include cleaning up an infected site?

Yes, if you’ve taken one of the maintenance options, we’ll take care of cleaning up your site if it’s been corrupted.

Does maintenance include site optimization?

Yes, when we take over a site, we systematically take a look at it to check for possible optimizations in terms of performance and security. However, this optimization does not involve SEO, nor any major modifications.